LandShield

Support

Help and support

Help is available to every LandShield user. It is not a paid extra and it does not depend on any subscription.

If you already have an account, sign in and raise a support request from Help and support inside your workspace, so your request is recorded against your account. If you cannot sign in, write to us instead.

Sign-in problems

If your password is not accepted, use the reset link on the sign-in page. Reset links expire, so request a fresh one if the link has been sitting in your inbox. If the reset email does not arrive, check spam and confirm the address you registered with.

Account access

Access to an organisation's records is granted by that organisation's owner or administrator, not by us. If you cannot see records you expect, ask an owner or administrator in your organisation to check your membership and role first.

Privacy requests

You may ask for access to, correction of, or deletion of your personal data. Read the privacy notice first, then write to us with the request and the email address on the account.

Security concerns

If you believe an account has been misused or you have found a weakness in LandShield, report it through the security page. Do not include passwords or customer records in your report.

Billing and payment questions

Questions about an invoice, a licence or a payment can be raised with us in writing. No prices are published yet, so anything commercial is agreed in writing before it applies.

General product enquiries

Questions about what LandShield does today, and what is still in development, are welcome. The platform pages and guidance notes describe the current release honestly.

Where to write

We do not publish response times. A response time only applies where a service agreement has been signed.